Privacy & Cookie Policy.

Introduction

Last updated: 10 August 2026

Devon Interiors ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit devoninteriors.com (the "Site"), in line with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Devon Interiors is an interior design studio based in Devon, UK, working across Retirement & Care, Hospitality, Commercial, and Residential Developments.

Data Controller: Devon Interiors Limited

Address: Unit 1 Basepoint Business Centre, Yeoford Way, Marsh Barton Trading Estate, Exeter, EX2 8LB
Company number: 08284833
Contact email: enquiries@devoninteriors.com
Telephone: 01392 826126

2. Information We Collect

We collect information in the following ways:

• Contact/enquiry forms — when you submit an enquiry, we collect your name, email address, phone number, and any details you provide about your project.
• Analytics data — when you browse the Site, Google Analytics automatically collects information such as your IP address, browser type, device, pages visited, and time spent on the Site.
• Cookies — see Section 5 below.

We do not knowingly collect information from children, and the Site is not directed at children.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes or consultations
• Understand how visitors use the Site so we can improve it
• Comply with our legal obligations

Legal basis for processing:

• Enquiry form data — processed on the basis of your consent and/or to take steps prior to entering a contract with you
• Analytics data — processed on the basis of consent (via our cookie banner)

4. Sharing Your Information

We do not sell your personal data. We may share information with trusted third-party service providers who help us operate the Site, including:

• Our website hosting provider
• Google Analytics — for website analytics

These providers only process data on our instructions and are bound by appropriate data protection agreements.

We will only disclose your information to other third parties where we are required to do so by law, regulation, or a valid request from a public authority, or where necessary to establish, exercise, or defend our legal rights.

International transfers: Some of our third-party providers (including Google) may process data on servers located outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement (IDTA) or an adequacy decision recognised by the UK government, so your data remains protected to UK standards.

5. Cookies

Cookies are small text files stored on your device when you visit a website. We use the following types:

Strictly necessary — Required for the Site to function (e.g. session and security cookies). Duration: Session.

Analytics (Google Analytics) — Helps us understand how visitors use the Site, via anonymised/aggregated data. Duration: Up to 2 years.

You can control or delete cookies via your browser settings, or by adjusting your preferences in our cookie banner when you first visit the Site. Blocking non-essential cookies won't affect core functionality, but may limit our ability to improve the Site based on usage data.

6. How Long We Keep Your Data

• Enquiry form data is kept for as long as necessary to respond to your enquiry and for a reasonable period afterwards in case of follow-up, typically no longer than 2 years.
• Analytics data is retained according to Google Analytics' default retention settings, currently 26 months.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — ask us to delete your data, where there is no legitimate reason for us to keep it
• Right to restrict processing — ask us to limit how we use your data in certain circumstances
• Right to object — object to our processing of your data, including for analytics purposes
• Right to data portability — request your data in a structured, commonly used, machine-readable format, where technically feasible
• Right to withdraw consent — withdraw consent at any time where we rely on consent as our legal basis; this won't affect the lawfulness of processing carried out before withdrawal

How to exercise your rights: Contact us at enquiries@devoninteriors.com or 01392 826126. We will respond within one month of receiving your request, as required by law. We may need to verify your identity before actioning a request. There is no charge for making a request, unless it is manifestly unfounded, excessive, or repetitive.

Complaints: If you're unhappy with how we've handled your data, we'd welcome the chance to resolve it directly first. You also have the right to lodge a complaint with the UK's independent regulator:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or misuse, including secure hosting, restricted access to systems, and working only with reputable service providers.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours where required, and will inform affected individuals without undue delay where the breach is likely to result in a high risk to them.

9. Automated Decision-Making

We do not use your personal data for any form of automated decision-making or profiling that produces legal or similarly significant effects on you.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Devon Interiors Limited
Unit 1 Basepoint Business Centre, Yeoford Way, Marsh Barton Trading Estate, Exeter, EX2 8LB
Email: enquiries@devoninteriors.com
Tel: 01392 826126

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